Booking Terms and Conditions

Last updated: January 8, 2026

Booking basics

If there is a conflict between these Booking Terms and a signed Group Contract, the Group Contract applies.

Payments and charges

• A valid payment method is required to hold a booking.
• If charges are not paid in full upon departure, the card on file may be charged.
• The card on file may also be charged for damages, missing items, lost keys, excess cleaning, or policy-related costs.
• If a scheduled payment fails or remains unpaid, Naramata Centre may cancel the booking.

Changes and transfers

• Changes depend on availability and may include a change fee or price difference.
• Bookings are not transferable unless approved by Naramata Centre.

Cancellations and credits

Cancellations must be submitted in writing to booking@naramatacentresociety.org.

Individual bookings

21 days or more before arrival

• 100% paid: 50% refunded and 50% issued as a Centre credit (valid for one year).
• 50% paid: payment issued as a Centre credit (valid for one year).

Less than 21 days before arrival

Cancellations received less than 21 days before arrival are not refundable.

Smoke and personal choice cancellations

If the Centre is open and accessible, cancellations due to smoke or personal choice follow the standard cancellation policy.

Centre closure (individuals)

If Naramata Centre must close due to circumstances beyond our control, all affected registrations for the closure period will be fully refunded. This does not apply to online or group programs.

Large groups

Group cancellation terms vary by contract. Your signed Group Contract governs if there is any difference.

Program changes and low enrolment cancellations

Naramata Centre reserves the right to cancel a program due to low enrolment and will aim to notify participants at least 60 days before the program start date.

Naramata Centre is not responsible for personal travel costs such as flights, ferries, or other third-party bookings.

Minimum stays and partial stays

Summer Session weeks are designed as week-long community experiences.

Adult summer programs are booked as full week stays.

Children and youth programming may be available for shorter stays only when confirmed by the office.

Partial week accommodations may open later in the season if space remains after full week demand has been served. When available, the daily session fee applies.

Group bookings and contracts

Group bookings are governed by the signed Group Contract, including deposits, minimum numbers, meal plans, and rooming lists.

Centre closures, smoke, and force majeure

A closure means the Centre is not accessible or not operational due to circumstances beyond our control.

When the Centre is open and accessible, personal preference cancellations follow the standard cancellation policy.

Travel insurance

Travel insurance is strongly recommended, especially during wildfire season or for health-related interruptions.

Damage, missing items, and extra cleaning

Guests are responsible for the condition of rooms, cabins, kitchens, and shared spaces they use.

Charges may apply for damages, missing items, excess cleaning, or policy-related costs.

Liability and personal property

Naramata Centre is not responsible for personal items lost, stolen, or left behind.

Guests accept the normal risks associated with outdoor terrain and a waterfront environment.

Privacy and communications

Booking information is used to manage your reservation, communicate about your stay, and meet legal and operational requirements.

Marketing emails are optional and can be unsubscribed from at any time.

Changes to these terms

Naramata Centre may update these terms to reflect operational needs, safety requirements, and legal guidance.

Guest Policies and Community Agreement

Last updated: January 8, 2026

Welcome and values

When you come to Naramata Centre, you are part of a shared community. Naramata Centre is an inclusive, welcoming place to connect and deepen in mind, body, and spirit.

Respectful conduct

Guests are expected to treat others with respect and care.

Discrimination, harassment, bullying, hate speech, and unwanted sexual attention are not welcome.

If behaviour compromises safety, dignity, or the ability of others to rest, Naramata Centre may intervene, including asking a guest to leave.

Quiet time

Quiet time is from 10:30 pm to 7:00 am.

Check in and check out

Check in is 4:00 pm. Check out is 10:00 am.

Children and youth supervision

Parents and guardians are responsible for the supervision, behaviour, and whereabouts of children and youth in their care outside of scheduled program hours.

Children must be supervised near the waterfront at all times.

Pets and service animals

Pets

• Pets are permitted only in designated pet-friendly rooms and designated camping areas.
• There is a $25 per night charge for pets in pet-friendly rooms.
• Pets must be on a leash or in a carrier and under supervision at all times.
• Pets are not permitted inside buildings, the Creekside Commons, or the Sacred Garden or labyrinth.
• Owners are responsible for pet behaviour, waste removal, and any damages caused.
• Pets that compromise safety or disrupt the peace of the Centre may be asked to leave.

Service animals

Service animals are welcome. Provincial guidance will be followed if documentation is required.

Please contact the Centre office in advance if you have questions or require support.

Photo and media

Photos or videos may be taken during programs and events for Centre communications. Guests may opt out by informing staff.

Smoking, vaping, cannabis, and alcohol

All buildings and grounds are smoke-free, including tobacco, vaping products, and cannabis. Alcohol must be consumed responsibly.

Waterfront and outdoor risk

Naramata Centre is a waterfront and outdoor property. Guests are responsible for their own safety and for those in their care.

Fire safety and open flames

All wildfire restrictions and posted signage must be followed. Candles, incense, and open flames are permitted only where explicitly allowed.

Accessibility and accommodation requests

Naramata Centre welcomes guests with accessibility needs. Contact the office in advance so staff can plan with you.

Contact

For questions about bookings, cancellations, guest policies, or accessibility needs, contact the Centre office.