Booking Terms and Conditions

Last updated: January 1, 2026

Booking basics

If there is a conflict between these Booking Terms and a signed Group Contract, the Group Contract applies.

Submitting a booking request, selecting accommodation, choosing programming, or beginning the reservation process does not guarantee a confirmed reservation. A reservation is only confirmed once the required deposit or required payment has been received, the full party has been registered, and all required fees, program selections, pet friendly selections, and booking details have been added to the reservation.

Guests are responsible for reviewing their booking before completing the reservation process and again before the confirmation deadline. If anything is missing from the reservation, including guests, children, programming, amenities fees, pet friendly accommodation, or required payment, the guest must contact Naramata Centre within the required confirmation period.

Reservation confirmation and deposit deadlines

To protect room availability, campsite availability, program spaces, meal planning, staffing, and guest experience, all reservations must be completed within the required confirmation period.

A reservation is not fully confirmed until all required steps have been completed. This includes payment of the required deposit, registration of the full party, selection and registration of any required programming, and payment of any required fees connected to the booking.

For standard bookings, the required deposit must be paid within 48 hours of booking. If the required deposit is not received within 48 hours of booking, the reservation will be cancelled. This cancellation includes any accommodations, campsites, meals, programs, workshops, activities, amenities fees, pet fees, and any other selected booking items connected to the reservation.

Once a reservation is cancelled for failure to complete the required deposit or confirmation steps, the accommodation, campsite, program spaces, meal spaces, and any other selected booking items may be released and made available to other guests.

Other Payment, e transfer, and personal credit

If a guest selects "Other Payment" during booking and plans to pay by e transfer, personal credit, or another approved offline payment method, the required payment must be completed within 24 hours of booking.

The 24 hour deadline applies to all bookings where "Other Payment" is selected. The 24 hour deadline replaces the standard 48 hour deposit period for those bookings. Choosing "Other Payment" does not extend the payment deadline, hold space indefinitely, or remove responsibility for any charges explained during the reservation process.

A reservation using "Other Payment" is not fully confirmed until the required payment has been received and applied to the reservation. If payment is not completed within 24 hours of booking, the reservation will be cancelled. This cancellation includes any accommodations, campsites, meals, programs, workshops, activities, amenities fees, pet fees, and any other selected booking items connected to the reservation.

Guests using "Other Payment" are responsible for ensuring that payment is sent correctly, received on time, and can be matched to the reservation.

Full party registration and occupancy limits

The full party must be registered at the time of booking or within 48 hours of making the reservation. This includes every adult, youth, child, and additional participant connected to the booking.

Guests must choose the correct number of people for each accommodation type, campsite, room, cabin, or other booking item selected. The number of people registered on the booking determines the number of people permitted to use that accommodation, campsite, room, cabin, or booking item.

For example, if a guest plans to have 4 people on a campsite, all 4 people must be registered by choosing the correct number of people for that campsite accommodation type. If only 2 people are registered, the campsite is limited to 2 people unless Naramata Centre approves and processes the additional registrations before arrival.

Failure to register the full party may limit the reservation to the number of people already registered. Unregistered guests may not be added at arrival unless space, staffing, meals, program capacity, accommodation limits, and applicable fees allow it.

Guests may not hold accommodation, campsite, program, or meal spaces for unnamed or unregistered people beyond the 48 hour confirmation period.

Programming, amenities fees, and required charges

If a reservation includes, requires, or is connected to programming, the applicable program selections must be completed within the same 48 hour confirmation period. Any programming that is not properly registered, paid for, or attached to the booking may be cancelled.

If the reservation itself is cancelled for failure to complete the required confirmation steps, all selected programming, workshops, activities, meals, accommodation, campsites, and related booking items will also be cancelled.

If a booking requires an amenities fee, the amenities fee must be added to the reservation and paid as part of the booking process. A reservation that is missing a required amenities fee is not fully confirmed.

Failure to add or pay a required amenities fee does not remove the guest’s responsibility for that fee. Guests remain responsible for all charges explained during the reservation process, including accommodation, camping, meals, programming, amenities fees, participant fees, pet fees, and any other applicable charges.

If required programming, required amenities fees, participant fees, pet fees, or other required charges are missing from the booking, Naramata Centre may correct the reservation, require payment, limit the reservation, or cancel the booking depending on the circumstances.

Payments and charges

• A reservation is not fully confirmed until the required deposit or required payment has been received and applied to the reservation.
• For standard bookings, the required deposit must be paid within 48 hours of booking.
• If "Other Payment" is selected and the guest plans to pay by e transfer, personal credit, or another approved offline payment method, payment must be completed within 24 hours of booking.
• The 24 hour payment deadline applies to bookings where "Other Payment" is selected and replaces the standard 48 hour deposit period for those bookings.
• If the required payment is not completed within the required deadline, the reservation will be cancelled.
• If charges are not paid in full upon departure, the card on file may be charged if a card is available.
• If no card is available, unpaid charges remain the guest’s responsibility and may affect future bookings.
• The card on file may also be charged for damages, missing items, lost keys, excess cleaning, or policy related costs.
• If a scheduled payment fails or remains unpaid, Naramata Centre may cancel the booking.
• Guests remain responsible for all charges explained during the reservation process, including accommodation, camping, meals, programming, amenities fees, participant fees, pet fees, and any other applicable charges.

Changes and transfers

• Changes depend on availability and may include a change fee or price difference.
• Adding guests, pets, meals, programs, or other booking items depends on availability and must be approved by Naramata Centre.
• Bookings are not transferable unless approved by Naramata Centre.

Cancellations and credits

Cancellations must be submitted in writing to booking@naramatacentresociety.org.

Individual bookings

21 days or more before arrival

• 100% paid: 50% refunded and 50% issued as a Centre credit valid for one year.
• 50% paid: payment issued as a Centre credit valid for one year.

Less than 21 days before arrival

Cancellations received less than 21 days before arrival are not refundable.

Failure to complete booking requirements

If a reservation is cancelled because the required deposit, required payment, full party registration, required programming registration, required amenities fees, required pet friendly selection, or other required booking details were not completed within the required confirmation period, the accommodation, campsite, program spaces, meal spaces, and any other selected booking items may be released and made available to other guests.

If a reservation is cancelled for failure to complete booking requirements, any programming selected as part of the booking will also be cancelled.

Smoke and personal choice cancellations

If the Centre is open and accessible, cancellations due to smoke or personal choice follow the standard cancellation policy.

Centre closure for individuals

If Naramata Centre must close due to circumstances beyond our control, all affected registrations for the closure period will be fully refunded. This does not apply to online or group programs.

Large groups

Group cancellation terms vary by contract. Your signed Group Contract governs if there is any difference.

Program changes and low enrolment cancellations

Naramata Centre reserves the right to cancel a program due to low enrolment and will aim to notify participants at least 60 days before the program start date.

Naramata Centre is not responsible for personal travel costs such as flights, ferries, or other third party bookings.

Minimum stays and partial stays

Summer Session weeks are designed as week long community experiences.

Adult summer programs are booked as full week stays.

Children and youth programming may be available for shorter stays only when confirmed by the office.

Partial week accommodations may open later in the season if space remains after full week demand has been served. When available, the daily session fee applies.

Group bookings and contracts

Group bookings are governed by the signed Group Contract, including deposits, minimum numbers, meal plans, and rooming lists.

Site and accommodation requests

Guests may request a specific campsite, room, cabin, accommodation area, or location preference during the booking process.

Requests will be received and reviewed, but they are not guaranteed under any circumstances. This includes requests for specific site numbers, adjacent sites, specific rooms, specific cabins, specific buildings, views, or location preferences.

Naramata Centre may assign or reassign campsites, rooms, cabins, or accommodations based on availability, accessibility needs, maintenance needs, group placement, operational requirements, safety, staffing, or other Centre needs.

A request for a specific site, room, cabin, or accommodation area does not create a guarantee, promise, or confirmed assignment. The confirmed reservation is for the accommodation type or booking category selected, not for a specific site or room unless Naramata Centre provides written confirmation.

Centre closures, smoke, and force majeure

A closure means the Centre is not accessible or not operational due to circumstances beyond our control.

When the Centre is open and accessible, personal preference cancellations follow the standard cancellation policy.

Travel insurance

Travel insurance is strongly recommended, especially during wildfire season or for health related interruptions.

Damage, missing items, and extra cleaning

Guests are responsible for the condition of rooms, cabins, kitchens, and shared spaces they use.

Charges may apply for damages, missing items, excess cleaning, or policy related costs.

Liability and personal property

Naramata Centre is not responsible for personal items lost, stolen, or left behind.

Guests accept the normal risks associated with outdoor terrain and a waterfront environment.

Privacy and communications

Booking information is used to manage your reservation, communicate about your stay, and meet legal and operational requirements.

Marketing emails are optional and can be unsubscribed from at any time.

Changes to these terms

Naramata Centre may update these terms to reflect operational needs, safety requirements, and legal guidance.

Guest Policies and Community Agreement

Last updated: January 1, 2026

Welcome and values

When you come to Naramata Centre, you are part of a shared community. Naramata Centre is an inclusive, welcoming place to connect and deepen in mind, body, and spirit.

Respectful conduct

Guests are expected to treat others with respect and care.

Discrimination, harassment, bullying, hate speech, and unwanted sexual attention are not welcome.

If behaviour compromises safety, dignity, or the ability of others to rest, Naramata Centre may intervene, including asking a guest to leave.

Quiet time

Quiet time is from 10:30 pm to 7:00 am.

Check in and check out

Check in is 4:00 pm. Check out is 10:00 am.

Children and youth supervision

Parents and guardians are responsible for the supervision, behaviour, and whereabouts of children and youth in their care outside of scheduled program hours.

Children must be supervised near the waterfront at all times.

Pets and service animals

Pets

If pets are coming, guests must select designated pet friendly accommodations or designated pet friendly camping during the booking process.

Pet friendly accommodations and pet friendly camping areas are limited. If a guest does not select a pet friendly option at the time of booking, accommodation for pets is not guaranteed. The booking may need to be changed, refused, or cancelled if a suitable pet friendly space is not available.

Adding a note, request, or message about a pet does not guarantee that a pet friendly accommodation or campsite has been reserved. Pet friendly space is only confirmed when the appropriate pet friendly accommodation or camping option has been selected and any applicable pet fees have been added to the reservation.

• Pets are permitted only in designated pet friendly rooms and designated camping areas.
• There is a $25 per night charge for pets in pet friendly rooms.
• Pets must be on a leash or in a carrier and under supervision at all times.
• Pets are not permitted inside buildings, the Creekside Commons, or the Sacred Garden or labyrinth.
• Owners are responsible for pet behaviour, waste removal, and any damages caused.
• Pets that compromise safety or disrupt the peace of the Centre may be asked to leave.

Service animals

Service animals are welcome. Provincial guidance will be followed if documentation is required.

Please contact the Centre office in advance if you have questions or require support.

Photo and media

Photos or videos may be taken during programs and events for Centre communications. Guests may opt out by informing staff.

Smoking, vaping, cannabis, and alcohol

All buildings and grounds are smoke free, including tobacco, vaping products, and cannabis. Alcohol must be consumed responsibly.

Waterfront and outdoor risk

Naramata Centre is a waterfront and outdoor property. Guests are responsible for their own safety and for those in their care.

Fire safety and open flames

All wildfire restrictions and posted signage must be followed. Candles, incense, and open flames are permitted only where explicitly allowed.

Accessibility and accommodation requests

Naramata Centre welcomes guests with accessibility needs. Contact the office in advance so staff can plan with you.

Contact

For questions about bookings, cancellations, guest policies, or accessibility needs, contact the Centre office.